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Personnel & Development Courses
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| This programme is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. It is especially relevant for people working or planning to work in a service environment and who have responsibility for improving service standards. | This Effective Personal Development course has been written to provide you with greater knowledge and understanding of the key skills you personally require for increased effectiveness in the workplace and will help to improve your workplace knowledge and relationships | The NLP Level 3 home study Diploma is designed to give an insight into a range of NLP techniques, enabling therapists to integrate these skills alongside their own toolbox of techniques. | Whether you intend to do proofreading on a professional basis or simply wish to improve your knowledge, this Level 4 Proofreading Diploma will allow you to earn a valuable certification, based in part on assignments that you will be required to complete. | The Supervisory Development Programme will provide you with knowledge and understanding of how supervisors should work and provide you with improved skills and knowledge that can be used in the workplace. | This course has been developed for people wishing to deliver effective training programmes and provides the ability to follow one of almost 30 subject area streams, including health and safety titles, customer service, sales, every child matters titles and disability awareness. |
Customer Service Excellence (Level 3)
Effective Personal Development (Level 2)
Neuro-Linguistic Programming (NLP) - Level 3
Proofreading Diploma (Level 4)
Supervisory Development (Level 2)
Training and Development Diploma (Level 3)
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| Human Resource Management (HRM) contributes to business success by providing a wide range of activities that are designed to make best use of the key resource of people, and overall these activities are integral to the wider role of management. | This course is designed for those who are considering becoming a career coach, working for yourself, or who are committed to coaching within their working environment or organisation. | If you'd like to gain the skills needed to launch a career in Human Resources.The distance learning Human Resources course provides training in proven techniques which can be used to support and motivate people and build effective relationships. | The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service... | This programme is designed for people who wish to improve their knowledge and make a greater contribution to personnel administration. The course provides an introduction to Personnel Management and progression from this course could include studying for a CIPD qualification. | The course endeavours to place the employment relationship within its context in our legal system and explains how the various sources of law have developed and govern the operation of the contract of employment. |
Human Resource Management (Level 4)
Career Coaching (Level 3)
Human Resources Diploma (Level 3)
Effective Customer Care (Level 2)
Personnel Skills (Level 2)
Employment Law (Level 3)
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