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| The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service... | This programme is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. It is especially relevant for people working or planning to work in a service environment and who have responsibility for improving service standards. . | All companies and other organisations in the UK are being encouraged to adopt more environmentally friendly management policies. There is also an initiative by the Department of the Environment and Rural Affairs to train those working in land-based industries in environmental awareness management. | This Effective Personal Development course has been written to provide you with greater knowledge and understanding of the key skills you personally require for increased effectiveness in the workplace and will help to improve your workplace knowledge and relationships | This programme is designed for people who wish to improve their skill in selecting appropriate communication methods, and in delivering their message effectively. | Do you want to be more effective in the office? Keen to upgrade your skills and stand out from the crowd? Then this is the course for you. It covers everything from customer service, personnel administration to project management and communications. | This course aims to provide you with a thorough understanding of hazards that can arise in the workplace. On completion of the programme the individual will gain a greater understanding of key health and safety issues including; first aid, fire safety and risk assessment. | This fully recognised qualification is ideal for those who wish to develop knowledge of Health and Safety issues within the workplace and develop knowledge of legislation and regulations relating to a safe and healthy work environment... |
Effective Customer Care (Level 2)
Customer Service Excellence (Level 3)
Developing Environmental Awareness (Level 2)
Effective Personal Development (Level 2)
Effective Business Communication (Level 2)
Executive Office Skills (Level 2)
Safety Compliance Certificate (Level 2)
Health and Safety Law (Level 3 Diploma)
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| This Brand New Customer Service Diploma has been designed for individuals in full or part-time employment who regularly deal with customers and want to offer improved levels of customer service. | ECDL is the international standard in end-user computer skills. The ECDL Syllabus consists of 7 modules which define the skills and competencies necessary to be a proficient user of a computer and common computer applications. | Being a Personal Assistant is a key role – and the rewards can be excellent, as well as salary. A good PA is essential to the smooth running of a business, making sure senior managers are fully informed, prepared for meetings and on schedule... | This programme is designed for people who wish to gain a recognised qualification to enable them to begin work or improve their career in Medical Reception and Medical Administration roles. | A great receptionist always makes sure that customers and clients have a good impression of the company. If this is a role that appeals to you, our Professional Receptionist course will show you how... | This programme is designed for people who wish to gain an understanding of principles and practice of Customer Relations. | The Supervisory Development Programme will provide you with knowledge and understanding of how supervisors should work and provide you with improved skills and knowledge that can be used in the workplace. | Whether you intend to do proofreading on a professional basis or simply wish to improve your knowledge, this Level 4 Proofreading Diploma will allow you to earn a valuable certification, based in part on assignments that you will be required to complete... |
Customer Service (Level 3 Diploma)
European Computer Driving Licence V5
Personal Assistant Diploma
Medical & Clinical Administrator (Level 3)
Professional Receptionist
Customer Relations (Level 2)
Supervisory Development (Level 2)
Proofreading Diploma (Level 4)
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