Customer Service Excellence Course (Level 3)

Customer Service Excellence

NCFE (Level 3 Award)

Whether you wish to embark upon a career in customer service or simply want learn a practical skill for everyday use, the distance learning Customer Service Excellence course can provide you with all the necessary skills.

The home study course teaches you everything from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.

If you'd like a career in customer service or would like to simply learn this highly useful practical skill, the home study customer service course is the ideal distance learning training course for you.

Objectives
The objectives of the course are to:Understand excellent service and why it is importantDefine service excellenceIdentify what customers wantDevise a plan for service excellenceDeliver a service excellence projectMonitor and assess the effectiveness of the planMaintain service excellence in your organisation

HOME STUDY SUPPORT 

You will be provided with comprehensive materials designed to provide you with everything required to complete your course of study. You will have your own personal tutor helping you with your course work and with any questions you may have. Plus you can contact our Student Advisors by email or phone for all the practical advice you may need – so we really are with you 100%.

What's more, you'll have access to the online student portal, where you can interact with other students, browse our resource library and manage your account.

COURSE ASSESSMENT 

This course is marked through a process of continuous assessment guided by your tutor following NCFE guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.

When you have completed the programme, your tutor needs to verify that you have worked through all parts of any Workbooks, Activities and Exercises successfully.

Upon verification of the activities, exercises and assignments, a nationally recognised certificate will be awarded by NCFE as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.

COURSE DURATION 

We recommended you spend approximately 60 hours of your time studying for the Customer Service Excellence course. The pace of study is completely up to you. To give an example, if you dedicate approx 1 hour a week to the course it would take you a year to complete but if you could spare 1.5 hours a week you could complete it in six months.

Get started today, and you can earn your Level 3 NCFE Award in Customer Service Excellence in as little as six months, or take up to a year, if you prefer – the choice is yours.

HOME STUDY COURSE ENTRY REQUIREMENTS

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about Customer Service Excellence and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

COURSE FEES

Our aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Customer Service Excellence home study course is £373.75 (inc VAT), though for a limited time we are offering you the opportunity to pay only £299 (inc VAT) which is a 20% discount if you enrol online and pay in full.

You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £74.75 and then 4 equal payments of £74.75 per month. The first instalment is paid about a month after you receive your course.

For International Students who wish to enrol - click here 
(Additional £40 for Postage & Packing)

COURSE QUALIFICATION 

NCFE Level 3 Award in Customer Service Excellence
This course leads to a Level 3 Award for successful learners. This means that it is independently accredited at a level of learning equivalent to level 3 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland (in which case GCSE's are at levels 1 and 2 and A Levels are at level 3). In accrediting the programme at level 3, NCFE attests that its learning outcomes are at an equivalent level to a level 3 national qualification.

This course has been designed to meet specific learner requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited by NCFE.

About NCFE
More than 150 years of Vocational Awarding, NCFE can trace their record of working with colleges and other providers back to their founding organisation...

NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland

The course can be enrolled upon by students Internationally. There are no deadlines for enrolments.

POSSIBLE CAREER PATHS

Customer Service Manager
Airline Customer Service Agent
Banking Customer Service Adviser
Call Centre Senior Operator

FURTHER COURSE INFORMATION 

As a student, your course fee covers everything you will need to successfully complete the Customer Service Excellence home study course and earn your award:
All textbooks, study guides, and learning aids designed for distance learningA full range of student services, including assessmentsAn accredited award upon course completionUnlimited educational support by e-mail

If your course is being delivered online, please ensure you meet the minimum requirements below.

For Windows:
Windows 98, 2000, XP, Vista, Windows 7 - Acrobat Reader 4.0 and above

For Macintosh:
Mac OS X, Mac OS 9.2 - Acrobat Reader 4.0 and above

From time to time we may enrol our students with our partner sites; this is dependent on the number of students enrolling on a particular course and course material availability. If this happens, nothing changes for you other than the name of the college administering your course. We will continue to be your point of contact; you will get the exact same course you have enrolled on with the same high level of quality content and support.

Postage & Packing

Get FREE UK delivery when purchasing distance learning courses online. We will deliver your course materials direct to your door upon enrolment so you can get started straight away and plan your studies around your other commitments.